Privacy Policy

Last updated: June 5, 2026 · Effective: June 5, 2026

Bizzy Bot Ai LLC ("BizzyBot," "we," "us," or "our") operates the website bizzybotai.com and related services (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard information about you when you use our Service. By using BizzyBot, you agree to the practices described in this policy.

1. Information We Collect

1.1 Account Information

When you register, we collect your name, email address, and any business details you provide (business name, industry, phone number, website). This information is necessary to create and maintain your account.

1.2 Business Configuration Data

We store the AI settings, knowledge base text, tone preferences, escalation rules, and other configuration you enter into the platform. This data is used exclusively to operate the AI assistant on your behalf.

1.3 Conversation Data

We store messages and conversation threads that pass through the platform — including emails, SMS messages, and chat transcripts — so your AI can maintain context across interactions and so you can review leads in your dashboard.

1.4 Usage and Analytics Data

We collect aggregated, non-personally identifiable usage data such as feature usage frequency, response times, and error logs to improve the reliability and performance of the Service.

2. Google API Services & Gmail Data

BizzyBot's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

What we access

When you connect your Gmail account, BizzyBot requests the following Google OAuth scopes:

•gmail.readonly — Read incoming emails to generate AI responses for your leads.
•gmail.send — Send AI-generated replies from your Gmail account on your behalf.
•userinfo.email and userinfo.profile — Identify which Gmail account is connected.

How we use Gmail data

Gmail data is accessed solely for the following purposes directly requested by you:

•Reading the content of incoming emails to generate contextual, AI-powered responses to your leads and customers.
•Sending those AI-generated replies from your Gmail address as your designated AI assistant.
•Storing email threads in our database so your dashboard can display conversation history and lead tracking.
•Triggering automated follow-up emails when a lead goes quiet, according to the schedule you configure.

What we do NOT do with Gmail data

✗We do not use Gmail data to train, improve, or develop AI or machine learning models.
✗We do not sell, share, or transfer your Gmail data to any third party for advertising, analytics, or any other purpose.
✗We do not allow human employees to read the contents of your emails, except where you explicitly request support assistance.
✗We do not retain Gmail data beyond what is needed to provide the Service.

Revoking Gmail access

You can disconnect your Gmail account at any time from your BizzyBot dashboard under Settings → Connections. You may also revoke access directly from your Google Account at myaccount.google.com/permissions. Revoking access will stop all email monitoring and AI replies immediately. Previously stored conversation history in your dashboard will remain until you request deletion.

3. How We Use Your Information

We use the information we collect to:

•Operate, maintain, and improve the BizzyBot platform.
•Provide AI-powered responses to your leads across email, SMS, and web chat channels.
•Display conversation history, lead scoring, and analytics in your dashboard.
•Process payments and manage your subscription through Stripe.
•Send transactional emails (account alerts, billing receipts, service notices). We do not send marketing email without your consent.
•Respond to support requests and troubleshoot issues.
•Comply with legal obligations and enforce our Terms of Service.

4. Information Sharing & Disclosure

We do not sell your personal information. We share information only in the following limited circumstances:

4.0 SMS / Mobile Data

Mobile information — including phone numbers, SMS message content, and opt-in/opt-out status — is never shared with third parties or affiliates for marketing or promotional purposes. This data is used solely to deliver AI-powered SMS responses on behalf of businesses using the BizzyBot platform. All mobile messaging is conducted in compliance with CTIA guidelines and applicable carrier requirements.

4.1 Service Providers

We work with trusted third-party vendors who process data on our behalf under strict confidentiality agreements:

•Clerk — Authentication and user session management.
•Stripe — Payment processing and subscription management. Stripe stores payment card data; BizzyBot never sees or stores raw card numbers.
•OpenAI — AI response generation. Message content is sent to OpenAI's API to generate replies. OpenAI's data use is governed by their API data usage policy; as of this writing, OpenAI does not use API data to train models by default.
•Twilio — SMS message delivery for the SMS channel.
•Railway / Supabase — Database hosting for your stored data.

4.2 Legal Requirements

We may disclose information if required to do so by law or in good-faith belief that such disclosure is necessary to comply with a legal obligation, protect the rights or safety of BizzyBot or others, or investigate fraud.

5. Data Retention

We retain your account data and conversation history for as long as your account is active. If you cancel your subscription:

•Your data is retained for 30 days after cancellation to allow for reactivation or export.
•After 30 days, your data is permanently deleted from our production systems.
•Backups may retain data for an additional 90 days before cycling out.
•You may request immediate deletion of your data at any time by contacting us at privacy@bizzybotai.com.

6. Data Security

We implement technical and organizational measures to protect your information:

•All data is transmitted over HTTPS/TLS encryption.
•Database credentials and OAuth tokens are stored encrypted at rest.
•Access to production systems is restricted to authorized personnel only.
•Google and Stripe OAuth tokens are stored per-user and never shared across accounts.
•We conduct regular security reviews of our infrastructure.

No method of electronic transmission or storage is 100% secure. While we take reasonable precautions, we cannot guarantee absolute security.

7. Your Rights & Choices

Depending on your location, you may have the right to:

•Access and receive a copy of the personal data we hold about you.
•Correct inaccurate or incomplete personal data.
•Delete your personal data ("right to be forgotten").
•Restrict or object to certain types of processing.
•Data portability — receive your data in a structured, machine-readable format.
•Withdraw consent at any time where processing is based on consent (e.g., disconnect Gmail).

To exercise any of these rights, contact us at privacy@bizzybotai.com. We will respond within 30 days.

8. Cookies & Tracking

BizzyBot uses session cookies set by Clerk for authentication. We do not use advertising cookies, third-party tracking pixels, or behavioral analytics services. Session cookies are deleted when you log out or close your browser.

9. Children's Privacy

BizzyBot is a business tool intended for users 18 years of age and older. We do not knowingly collect personal information from anyone under 18. If you become aware that a child has provided us with personal data, please contact us and we will delete it.

10. International Data Transfers

BizzyBot is operated from the United States. If you access the Service from outside the United States, your information may be transferred to, stored, and processed in the United States where our servers are located. By using the Service, you consent to this transfer.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email (at the address on your account) and update the "Last updated" date at the top of this page. Your continued use of the Service after changes become effective constitutes your acceptance of the updated policy.

13. SMS Messaging Terms

CTIA Compliant · A2P 10DLC

How consumers opt in

All SMS conversations through BizzyBot are consumer-initiated (mobile-originated). A consumer opts in by texting a business's BizzyBot-powered phone number directly. The consumer initiates all contact — no messages are ever sent to a consumer unless they text first.

The act of texting a business's BizzyBot number constitutes consent to receive automated AI replies to that inquiry. The business's phone number is publicly listed on their website, Google Business profile, or other business directories. A consumer who chooses to text that number is initiating the conversation and consenting to a reply.

How a typical consumer opt-in works:

A consumer sees a business's phone number on their website or Google listing (e.g., "Call or text us: [number]"). The consumer chooses to text that number with a question. BizzyBot's AI replies to that inquiry. Every reply includes STOP opt-out instructions and "Msg & data rates may apply."

Standard messaging keywords

•STOP / UNSUBSCRIBE / CANCEL / QUIT / END — Immediately unsubscribes the consumer. No further messages will be sent.
•HELP / INFO — Returns a help message with the business name and opt-out instructions.
•START / JOIN — Re-subscribes a consumer who previously opted out.

What every message includes

•Identification of the business the consumer contacted.
•STOP opt-out instructions in every outbound message.
•"Msg & data rates may apply" disclosure.

What we never do

✗We do not send unsolicited outbound marketing messages.
✗We do not share or sell mobile phone numbers or SMS content to third parties for marketing purposes.
✗We do not send messages to consumers who have replied STOP.

For questions about SMS messaging, contact support@bizzybotai.com.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices:

Company: Bizzy Bot Ai LLC (doing business as BizzyBot)

Privacy inquiries: privacy@bizzybotai.com

General support: support@bizzybotai.com

Website: bizzybotai.com